Question 1

How long will it take to process my order?

Accepted Answer

Please allow 1-2 business days to process your order, even orders that have selected expedited shipping. We only ship Monday through Friday, excluding weekends and holidays. Once your package is shipped, you will receive a shipping confirmation e-mail along with your shipment's tracking information. This can take up to 48 hours to update. Please note that you may need to check your junk/spam or promotions folder if you do not receive this e-mail. We are not responsible for any delays caused by the carrier, including but not limited to inaccurate or incomplete addresses and/or incorrect billing information. Please make sure to double-check your information upon checkout. It is your responsibility to ensure that the correct shipping address has been entered. We release all liability for products lost in transit due to unforeseen environmental and/or catastrophic natural disasters.

Question 2

What happens if my package is lost, damaged, or stolen?

Accepted Answer

Although we securely package our products, we cannot guarantee that the package will arrive in pristine condition due to the variable performance of our carriers (USPS or FedEx). In some cases, your
package may be lost in transit due to the mishandling of your package by our carriers. We are not responsible for lost or damaged packages caused by our carriers. Please check with the courier and have them investigate instances where you haven't received the package and the tracking information indicates that it has been delivered. We are not responsible for packages that have been marked as delivered.

Question 3

What is Premium Remy Hair?

Accepted Answer

Premium Remy Hair is some of the highest grade human hair available. Extra attention and care is exercised during the entire chemical and manufacturing process. Such extra attention greatly reduces tangles and further mimics natural hair flow and movement. Premium Remy Hair enhances your human hair extension experience.
EURONEXT™ ensures that higher grades of human hair are used to create some of the most beautiful clip-in extensions available today.

Question 4

Where can I buy Euronext Premium Hair Products and Accessories?

Accepted Answer

Online, through our website. Check out our Shop for details.

Question 5

What kind of human hair are Euronext Extensions made from?

Accepted Answer

Euronext Hair Extensions are made from 100% Premium Remy Human Hair.

Question 6

What should I look for when buying hair extensions?

Accepted Answer

There are several components to consider before purchasing hair extensions. Some of which include price, quality, and convenience. EURONEXT™ Clip-In Extensions offer quality and convenience, at a reasonable price.
Quality: Made from 100% Premium Remy Human Hair
Convenience: Pre-attached snap clips on various widths allow you to easily attach extensions where you need them.
Longevity: 3-12 months!

Question 7

Does Euronext provide hair extension color rings/swatches?

Accepted Answer

Yes, hair extension color rings are available, for purchase, for Genius Weft and Tape-in Weft lines.

Question 8

What is Euronext's policy on contaminants affecting my extensions?

Accepted Answer

Euronext products are inspected under strict quality control standards prior to shipment and are packaged/sealed to prevent contamination during transit and storage. Once a product leaves our facility, Euronext assumes no responsibility for any issues arising from conditions outside our control, including but not limited to:
Head lice, mites, or parasitic infestation of any kind
Scalp conditions, sensitivities, or pre-existing dermatological issues
Reactions resulting from contact with personal care products, adhesives, or chemicals
Environmental exposure including humidity, hard water, chlorine, saltwater, or pollutants
Improper storage, handling, or installation by the purchaser or a third party

Any claim related to the above conditions will not be honored, and the product will not be accepted for return or exchange.

Question 9

What are the terms of Free Shipping?

Accepted Answer

Euronext is pleased to offer free shipping at designated times throughout the year (TBA). Free shipping automatically applies to all 50 U.S. states; however, it does not currently include territories.

FAQs