Our hair extensions must be in its new and original condition, not opened, worn, or tampered with. We will only accept returns and exchanges for hair extensions that meet our condition requirements within thirty (30) days of your order date. Note that all return shipping costs are the responsibility of the buyer and are non-refundable. Reach out to us at email@example.com or 323-685-6300 for a return form and further instructions.
Prior to your return or exchange being processed, we will inspect and confirm the condition of the returned hair extensions to ensure that they are in their new and original, unopened condition. Please allow 3 to 5 business days for this process to occur. Once inspected and approved, the new order for the exchange will be processed in 1 to 2 business days after approval. For returns, you will be refunded to your original method of payment after approval. Please allow up to 7 business days for the refund to reflect on your account. There are circumstances in which your refund can be processed ahead of schedule but we advise that it is not standard.